Gladly vs HubSpot Service Hub
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | HubSpot Service Hub |
|---|---|---|
| Starting Price | From $180/seat/mo | From $90/seat/mo |
| Best For | Enterprise brands wanting people-centered customer service | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration |
| Standout Feature | Unified customer timeline showing all interactions across channels | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.4/5 |
Gladly ($180-$210/user) and HubSpot Service Hub ($0-$130/agent) are customer support platforms with different pricing models and integration approaches.
Feature Comparison
Gladly focuses on customer timeline, conversation continuity, and personalized service. HubSpot Service Hub excels in CRM integration, knowledge base, and comprehensive customer data management.
Pricing Comparison
HubSpot Service Hub ranges from free to $130/agent with CRM included. Gladly's $180-$210/user pricing is higher but includes specialized customer experience features.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Verdict
HubSpot Service Hub offers better value with CRM integration and flexible pricing, while Gladly provides specialized customer-centric support features.
Choose HubSpot Service Hub for CRM integration and value or Gladly for premium customer experience features. Consider Converge at $49/mo flat rate for unified customer communication without per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all HubSpot Service Hub comparisons.