Gladly vs Gorgias
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Gorgias |
|---|---|---|
| Starting Price | From $180/seat/mo | From $360/mo |
| Best For | Enterprise brands wanting people-centered customer service | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities |
| Standout Feature | Unified customer timeline showing all interactions across channels | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.6/5 |
Gladly ($180-$210/user) and Gorgias ($10-$900/mo, ecommerce-focused) are customer support platforms with different pricing models and target markets.
Feature Comparison
Gladly excels in person-centric conversations and enterprise-grade features. Gorgias specializes in ecommerce support with Shopify integration, order management, and revenue attribution.
Pricing Comparison
Gladly ranges from $180-$210/user for premium enterprise features. Gorgias offers $10-$900/mo with ecommerce-specific functionality at much lower entry costs.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Verdict
Gorgias offers significantly better value for ecommerce businesses, while Gladly provides premium person-centric support for enterprise customers.
Choose Gladly for enterprise person-centric support or Gorgias for cost-effective ecommerce support. Consider Converge at $49/mo flat rate for unified customer communication.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Gorgias comparisons.