Front vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Front | Whelp |
|---|---|---|
| Starting Price | From $79/seat/mo | From $79/seat/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | N/A |
Front ($25-$105/seat) and Whelp ($0-Custom) are customer support platforms with different pricing structures and feature specializations.
Feature Comparison
Front excels in shared inbox management, team collaboration, and email-focused workflows. Whelp specializes in omnichannel support, live chat, and social media integration.
Pricing Comparison
Front ranges from $25-$105/seat for comprehensive team features. Whelp offers free tier with basic features and custom pricing for advanced omnichannel needs.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Whelp offers better value with free tier and omnichannel focus, while Front provides superior team collaboration and workflow management features.
Choose Whelp for budget-friendly omnichannel support or Front for advanced team collaboration. Consider Converge at $49/mo flat rate for unified customer communication.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all Whelp comparisons.