Freshchat vs Helpshift

Freshchat and Helpshift both serve businesses looking to improve customer support, but they target different use cases and industries. Freshchat provides a general-purpose customer support platform with CRM integration, while Helpshift specializes in in-app customer service for mobile applications and digital products.

Understanding their different strengths in automation, mobile optimization, and integration capabilities will help you choose the platform that best matches your customer support strategy and technical requirements.

Freshchat offers a complete customer support ecosystem with live chat, email management, phone support, and social media integration. It provides robust automation tools, team collaboration features, and seamless integration with Freshworks' CRM and sales platforms.

Helpshift specializes in in-app customer service with features like contextual help, proactive campaigns, and deep mobile app integration. It excels in providing support within mobile applications, offering features like screen sharing, device diagnostics, and user journey tracking.

The core difference lies in specialization: Freshchat serves as a general support platform across all channels, while Helpshift optimizes specifically for mobile and in-app customer service experiences.

Freshchat follows a per-agent pricing model with plans starting at $15/month per agent for basic features, professional plans at $29/month per agent, and enterprise options at $49/month per agent with advanced automation and reporting.

Helpshift uses a different pricing approach based on monthly active users (MAUs) and support volume, with custom pricing that typically starts around $150/month for smaller implementations and scales based on usage and feature requirements.

The pricing comparison depends on your team size versus user base - Freshchat is more predictable for traditional support teams, while Helpshift's model aligns with app-based businesses focused on user engagement.

Choose Freshchat if you need a comprehensive support platform with multi-channel capabilities and CRM integration. Choose Helpshift if you prioritize in-app support for mobile applications and need specialized tools for digital product support.

Choose Freshchat if: You need comprehensive multi-channel support capabilities, prefer traditional per-agent pricing, and want integration with broader business tools and CRM systems.

Choose Helpshift if: You operate mobile applications or digital products, need specialized in-app support features, and want tools designed specifically for mobile customer experiences.

For businesses seeking straightforward customer communication without specialized mobile features or complex pricing models, Converge provides essential tools at $49/month flat rate - no per-agent fees or usage-based charges.