Freshchat vs Gladly
Converge Team
Side-by-side comparison for 2026
| Feature | Freshchat | Gladly |
|---|---|---|
| Starting Price | From $49/seat/mo | From $180/seat/mo |
| Best For | Large enterprises already using Freshworks products | Enterprise brands wanting people-centered customer service |
| Standout Feature | Deep integration with Freshworks CRM and helpdesk | Unified customer timeline showing all interactions across channels |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.2 | 4.7/5 |
Freshchat and Gladly serve different segments of the customer support market. Freshchat offers modern messaging and live chat as part of Freshworks' suite, while Gladly specializes in enterprise conversation management with person-centric support.
The pricing reflects their positioning: Freshchat at $15-$69 per agent provides accessible messaging tools, while Gladly's $180-$210 per user targets enterprises needing advanced conversation continuity.
Feature Comparison
Freshchat excels in modern messaging experiences with features like chatbots, proactive messaging, and mobile-first design. Its integration with Freshworks CRM and other suite products creates seamless workflows for sales and support teams.
Gladly's strength lies in conversation continuity - maintaining complete customer context across email, chat, phone, and social media. Agents see unified customer profiles regardless of how customers reach out, eliminating repetitive questions.
While Freshchat focuses on chat and messaging automation with AI-powered bots, Gladly provides sophisticated routing, workforce management, and analytics designed for complex enterprise support operations.
Pricing Comparison
Freshchat's $15-$69 per agent monthly pricing makes it accessible for growing teams, while Gladly's $180-$210 per user reflects enterprise positioning. A 10-agent team costs $150-$690 for Freshchat versus $1,800-$2,100 for Gladly.
Freshchat's tiered pricing lets teams start with basic chat and scale to advanced features, while Gladly's premium pricing includes comprehensive conversation management from the start.
Freshchat
Pros
- ✓ Part of Freshworks ecosystem
- ✓ Strong mobile app
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited customization options
- ✗ Steep learning curve
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Verdict
Choose Freshchat if you want modern messaging capabilities with Freshworks integration at reasonable pricing. Choose Gladly if you need enterprise-grade conversation management across all channels.
Choose Freshchat if: You want modern messaging capabilities with chatbot automation, mobile-first design, and integration with Freshworks ecosystem at competitive pricing.
Choose Gladly if: You're managing enterprise customer service operations and need sophisticated conversation continuity across all communication channels.
Alternative: Converge delivers modern support capabilities at $49/month flat rate, providing predictable costs without per-agent pricing that increases with team growth.
Looking for more options? Browse all 750+ platform comparisons, or see all Freshchat comparisons and all Gladly comparisons.