Dixa vs Zendesk
Converge Team
Side-by-side comparison for 2026
| Feature | Dixa | Zendesk |
|---|---|---|
| Starting Price | From $109/seat/mo | From $89/seat/mo |
| Best For | Contact centers needing voice and digital channels | Large enterprises needing comprehensive ticketing with compliance requirements |
| Standout Feature | Unified agent experience across voice and digital | Industry-leading ticketing system with 1000+ integrations |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.2/5 | 4.3/5 |
Dixa and Zendesk are both established customer support platforms with different approaches to customer service. Dixa focuses on conversational customer service with modern UI, while Zendesk offers extensive integrations and enterprise compliance features.
Both platforms use per-agent pricing models, making them potentially expensive for growing teams compared to flat-rate alternatives.
Feature Comparison
Dixa excels in conversational customer service with its modern UI and intelligent routing system, making it ideal for teams focused on seamless customer conversations.
Zendesk stands out with over 1000 integrations and robust compliance features including HIPAA and SOC2 certification, making it suitable for enterprise environments with strict regulatory requirements.
However, Dixa's newer platform status means fewer integrations, while Zendesk's complexity can overwhelm smaller teams.
Pricing Comparison
Dixa pricing ranges from $39-$139 per agent per month, while Zendesk costs $55-$169 per agent per month. Both use per-agent pricing that scales linearly with team size.
For larger teams, these per-agent costs can become significant. A 10-agent team would pay $390-$1,390/month for Dixa or $550-$1,690/month for Zendesk.
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
Zendesk
Pros
- ✓ Industry-leading ticketing system with mature workflows
- ✓ Massive integration ecosystem with 1000+ apps
- ✓ Enterprise-grade security and compliance (HIPAA, SOC2)
Cons
- ✗ Per-agent pricing scales with team size
- ✗ Complex setup and configuration
- ✗ AI features require additional costs
Verdict
Choose Dixa if you prioritize conversational customer service with modern UI and good routing capabilities. Choose Zendesk if you need extensive integrations (1000+) and enterprise compliance features like HIPAA/SOC2.
Choose Dixa if: You want modern conversational customer service with good routing and can work with a newer platform (G2: 4.2/5).
Choose Zendesk if: You need extensive integrations and enterprise compliance features, despite higher complexity (G2: 4.3/5).
Consider Converge: For teams looking to avoid per-agent pricing, Converge offers up to 15 agents at $49/month flat rate, potentially saving thousands for growing support teams.
Looking for more options? Browse all 750+ platform comparisons, or see all Dixa comparisons and all Zendesk comparisons.