Dixa vs Converge

Dixa is a conversational customer service platform that unifies voice, email, chat, and social channels. It's designed for contact centers that need seamless switching between channels.

Converge focuses specifically on messaging platforms with flat-rate pricing, making it more accessible for messaging-first teams.

Dixa's strength is true omnichannel support including voice. Agents can handle calls and messages in the same interface with intelligent routing.

Converge focuses on messaging: WhatsApp, Telegram, Messenger, Instagram, Zalo, and Discord. No voice, but deeper messaging platform integration.

Dixa's Growth plan at $109/agent/month (the tier with comparable multi-channel features) costs $327/month for 3 agents or $545/month for 5 agents. The Essential plan at $49/agent lacks voice support, while Ultimate at $169/agent adds AI features. All plans require annual billing and a minimum of 5 seats.

Converge offers flat $49/month pricing with up to 15 team members. A 3-agent team pays $49/month total versus Dixa's $327/month minimum—an 85% difference. For 5 agents, Converge remains $49/month while Dixa costs $545/month.

Dixa requires annual commitments and charges per-seat, making costs scale linearly with team size. Converge's flat rate provides cost predictability regardless of team growth.

Choose Dixa if you need voice support integrated with digital channels. Choose Converge for messaging-focused support with simpler pricing.

Choose Dixa if: You need voice support, want true omnichannel, or run a contact center.

Choose Converge if: Messaging is your focus, you want flat pricing, or need Zalo/Telegram support.