Deskpro vs Kustomer
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | Kustomer |
|---|---|---|
| Starting Price | From $39/seat/mo | From $89/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Enterprise teams needing CRM-integrated customer service |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Unified customer timeline with CRM data integration |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.4/5 |
Deskpro ($39-$99/agent) and Kustomer ($89-$139/user) are customer support platforms with different pricing models and approaches to help desk and customer service management.
Feature Comparison
Deskpro focuses on comprehensive help desk functionality, ticket management, and knowledge base features. Kustomer emphasizes unified customer profiles, conversation continuity, and deep CRM integration workflows.
Pricing Comparison
Deskpro's $39-$99/agent pricing provides cost-effective help desk solutions. Kustomer's $89-$139/user pricing targets enterprise teams requiring advanced customer data integration and unified timeline features.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
Verdict
Deskpro offers better value with traditional help desk features at competitive pricing, while Kustomer provides advanced customer timeline management and CRM integration capabilities.
Choose Deskpro for traditional help desk functionality or Kustomer for customer-centric support workflows. Consider Converge at $49/mo flat rate for unified communication without traditional help desk limitations.
Looking for more options? Browse all 750+ platform comparisons, or see all Deskpro comparisons and all Kustomer comparisons.