Deskpro vs Intercom
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | Intercom |
|---|---|---|
| Starting Price | From $39/seat/mo | From $85/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Well-funded SaaS companies wanting AI-first customer service |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Fin AI Agent that autonomously resolves customer queries |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.5/5 |
Deskpro ($39-$99/agent, G2 4.3) and Intercom ($29-$132/seat, G2 4.5) represent different philosophies in customer support. Deskpro is a traditional helpdesk platform offering on-premise deployment options and comprehensive ticketing, while Intercom focuses on modern conversational engagement and cloud-based automation.
Both platforms serve different market segments - Deskpro for organizations needing traditional helpdesk control and customization, Intercom for businesses prioritizing modern customer engagement and growth-focused features.
Feature Comparison
Deskpro excels in traditional helpdesk functionality with robust ticketing, knowledge base management, and extensive customization options. Its on-premise deployment option provides complete data control and customization that enterprise clients often require.
Intercom focuses on conversational customer engagement with proactive messaging, AI-powered automation, and customer journey mapping. Its Resolution Bot and Custom Actions provide sophisticated workflow automation ideal for SaaS businesses.
While Deskpro offers more traditional support features and deployment flexibility, Intercom provides more modern engagement tools and automation capabilities.
Pricing Comparison
Deskpro's pricing ranges from $39-$99 per agent monthly, with the Team plan at $39/agent offering solid core functionality and the Business plan at $99/agent including advanced features. On-premise pricing is available with custom quotes.
Intercom's pricing starts at $29/seat but reaches $132/seat for Advanced features. While the entry price is lower, the cost escalates quickly with advanced features and larger teams.
For teams needing traditional helpdesk features, Deskpro often provides better value, while Intercom's premium pricing reflects its advanced conversational and automation capabilities.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
Intercom
Pros
- ✓ Fin AI Agent resolves queries autonomously
- ✓ Beautiful, modern interface design
- ✓ Strong product tour and onboarding features
Cons
- ✗ Premium pricing, especially with AI usage
- ✗ Complex pricing structure
- ✗ Per-resolution AI fees add up
Verdict
Choose Deskpro if you need on-premise deployment, traditional helpdesk functionality, and comprehensive customization options at predictable pricing. Choose Intercom if you prioritize modern conversational features, advanced automation, and can justify premium pricing for cutting-edge functionality.
Choose Deskpro if: You need traditional helpdesk functionality, on-premise deployment options, extensive customization, and predictable pricing for comprehensive support features.
Choose Intercom if: You prioritize modern conversational engagement, advanced automation, proactive customer communication, and can justify premium pricing for cutting-edge features.
Consider Converge as an alternative: At $49/month flat rate with up to 15 agents, Converge offers modern support features without Deskpro's complexity or Intercom's high per-seat costs, providing excellent value for growing teams.
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