Deskpro vs Gladly
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | Gladly |
|---|---|---|
| Starting Price | From $39/seat/mo | From $180/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Enterprise brands wanting people-centered customer service |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Unified customer timeline showing all interactions across channels |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.7/5 |
Deskpro ($39-$99/agent) and Gladly ($180-$210/user) are helpdesk platforms with different pricing approaches and feature specializations.
Feature Comparison
Deskpro provides traditional helpdesk features including ticketing, knowledge base, live chat, and workflow automation. Gladly specializes in customer-centric support with conversation continuity, customer timeline, and personalized service features.
Pricing Comparison
Deskpro's $39-$99/agent pricing offers good value for comprehensive helpdesk functionality. Gladly's $180-$210/user pricing is nearly double, targeting enterprises with premium customer experience requirements.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Verdict
Deskpro offers better value with mid-range pricing and comprehensive helpdesk features, while Gladly provides premium customer-centric capabilities at significantly higher costs.
Choose Deskpro for cost-effective comprehensive helpdesk features or Gladly for premium customer-centric support capabilities. Consider Converge at $49/mo flat rate for unified customer communication without per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Deskpro comparisons and all Gladly comparisons.