Comm100 vs Sendbird
Converge Team
Side-by-side comparison for 2026
| Feature | Comm100 | Sendbird |
|---|---|---|
| Starting Price | From $69/seat/mo | From $399/mo |
| Best For | Large enterprises needing comprehensive omnichannel support | Developers building custom in-app messaging experiences |
| Standout Feature | Comprehensive social media monitoring and engagement | Comprehensive SDK with voice, video, and messaging |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3 | 4.3 |
Comm100 and Sendbird target different aspects of customer communication. Comm100 provides a complete customer service platform with live chat, ticketing, and support tools, while Sendbird specializes in in-app messaging and chat APIs for developers building custom communication experiences.
The choice depends on whether you need a ready-to-use support platform or want to build custom messaging into your application.
Feature Comparison
Comm100 delivers comprehensive customer service tools including live chat widgets, email ticketing, knowledge base management, and AI chatbots. It's designed for support teams who want full-featured tools without custom development.
Sendbird focuses on powering in-app messaging with robust chat APIs, real-time messaging infrastructure, and moderation tools. Their platform excels at enabling chat within mobile apps, web applications, and custom interfaces, but requires significant development work to implement.
Comm100 serves traditional customer support needs, while Sendbird enables product teams to build messaging directly into their applications.
Pricing Comparison
Comm100 offers transparent per-agent pricing from free (limited features) to $80 monthly for Enterprise plans, making it straightforward to budget for support team growth.
Sendbird uses a different model with plans from free (limited monthly active users) to $999 monthly for higher usage tiers, plus custom enterprise pricing. Costs scale based on monthly active users and message volume rather than agent count.
For traditional support teams, Comm100's agent-based pricing is more predictable. For product teams building messaging features, Sendbird's usage-based model aligns better with user growth.
Comm100
Pros
- ✓ Comprehensive feature set
- ✓ Good social media integration
- ✓ Strong analytics
Cons
- ✗ Expensive per-agent pricing
- ✗ Complex setup process
- ✗ Limited WhatsApp integration
Sendbird
Pros
- ✓ Comprehensive SDK suite
- ✓ Excellent developer documentation
- ✓ Scalable infrastructure
Cons
- ✗ Expensive for small businesses
- ✗ Complex pricing structure
- ✗ Limited social media integrations
Verdict
Choose Comm100 if you need a complete customer service solution with minimal development work. Choose Sendbird if you're building custom in-app messaging experiences and have development resources.
Choose Comm100 if: You need ready-to-use customer service tools, want predictable per-agent pricing under $80 monthly, and prefer minimal technical setup.
Choose Sendbird if: You're building custom messaging experiences, have development resources, and need scalable chat infrastructure for your application.
Consider Converge at $49 monthly flat rate - offering complete customer service functionality without per-agent fees or complex usage-based pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all Comm100 comparisons and all Sendbird comparisons.