Comm100 vs Freshchat

Comm100 and Freshchat serve different market segments with distinct pricing philosophies. Comm100 offers a freemium model ranging from $0-$80 per agent monthly, making it accessible for smaller teams, while Freshchat provides consistent value from $15-$69 per agent monthly within the integrated Freshworks ecosystem.

Both platforms emphasize live chat and multi-channel support, but Comm100 focuses on affordability and ease of use, while Freshchat prioritizes AI automation and comprehensive business integration capabilities.

Comm100 excels with its generous free plan that includes basic live chat for up to 1 agent, making it perfect for small businesses testing customer messaging. Their paid plans add features like chatbots, visitor tracking, and mobile apps with a focus on simplicity and reliability.

Freshchat provides more advanced capabilities including Freddy AI for intelligent routing, comprehensive WhatsApp Business integration, and seamless connectivity with Freshworks CRM and helpdesk. The platform offers superior mobile apps and more sophisticated automation workflows.

While Comm100 prioritizes ease of use and affordability, Freshchat delivers more comprehensive business integration and AI-powered efficiency tools for growing teams.

Comm100's pricing starts free for 1 agent with basic features, then scales to $31/agent/month for Standard and $80/agent/month for Professional plans. The free tier makes it attractive for very small teams or those testing live chat functionality.

Freshchat's $15-$69/agent/month range provides more consistent value across tiers, with the Growth plan at $39/agent offering advanced features that compete with Comm100's Professional tier at half the cost. Freshchat's Estate plan at $69/agent provides enterprise features at competitive pricing.

For teams needing only basic live chat, Comm100's free option is unbeatable, but Freshchat typically offers better value when advanced features and integrations become necessary.

Choose Comm100 if you need a free starting option, prefer straightforward live chat functionality, or have budget constraints. Choose Freshchat if you want advanced AI features, need CRM integration, or require more sophisticated automation workflows.

Choose Comm100 if: You're starting small with basic live chat needs, want to test customer messaging for free, or have very tight budget constraints.

Choose Freshchat if: You need AI automation, want comprehensive CRM integration, or require advanced features at competitive pricing.

For businesses wanting predictable costs without feature limitations, Converge offers transparent $49/month flat pricing that eliminates per-agent fees while providing essential customer messaging capabilities without complexity.