CM.com vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | CM.com | Tawk.to |
|---|---|---|
| Starting Price | From $83/seat/mo | From $58/mo |
| Best For | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities | Businesses needing free website live chat |
| Standout Feature | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.5/5 |
CM.com (Free-Custom) and Tawk.to ($0-$1/hr) both offer accessible entry points but serve different communication needs - comprehensive platform versus focused live chat.
Feature Comparison
CM.com offers multi-channel communication with SMS, voice, email, and chat capabilities plus advanced automation. Tawk.to specializes in live chat with visitor monitoring and basic ticketing.
Pricing Comparison
Both offer free starting tiers, but Tawk.to maintains lower costs for chat-only needs while CM.com's custom pricing scales with comprehensive communication requirements.
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to excels for simple live chat implementation, while CM.com provides broader communication capabilities including SMS, voice, and advanced automation features.
Choose Tawk.to for dedicated live chat or CM.com for multi-channel communication needs. Consider Converge at $49/mo flat rate for unified customer communication with predictable pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all CM.com comparisons and all Tawk.to comparisons.