CM.com vs Zoho SalesIQ
Converge Team
Side-by-side comparison for 2026
| Feature | CM.com | Zoho SalesIQ |
|---|---|---|
| Starting Price | From $83/seat/mo | From $39/seat/mo |
| Best For | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities | Zoho ecosystem users wanting integrated live chat and visitor tracking |
| Standout Feature | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities | Deep Zoho CRM integration with lead scoring and visitor intelligence |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.4/5 |
CM.com and Zoho SalesIQ serve different segments of the customer communication market. CM.com operates as a comprehensive Communications Platform as a Service (CPaaS) with global reach, while Zoho SalesIQ focuses specifically on live chat and visitor engagement for websites.
CM.com's 4.7/5 G2 rating reflects its strength in enterprise communications, while SalesIQ's 4.4/5 rating shows solid performance in the live chat space.
Feature Comparison
CM.com provides a full communications platform including SMS, voice, email, WhatsApp Business API, and push notifications with global carrier connections. Their strength lies in high-volume messaging, two-factor authentication, and marketing automation across multiple channels.
Zoho SalesIQ specializes in website visitor engagement with real-time chat, visitor tracking, lead qualification, and integration with Zoho's business suite. It includes basic automation, canned responses, and mobile apps for agents on the go.
The platforms serve fundamentally different needs: CM.com for businesses requiring robust multi-channel messaging infrastructure, SalesIQ for companies wanting effective website chat with CRM connectivity.
Pricing Comparison
CM.com uses a flexible pricing model starting with free tiers for basic features, then custom pricing based on message volume, channels used, and specific requirements. Enterprise features and global reach typically require significant investment.
Zoho SalesIQ offers transparent pricing from free (basic chat) to $20 per operator monthly for advanced features. This predictable cost structure makes budgeting easier, especially for growing support teams.
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Verdict
Choose CM.com if you need enterprise-grade multi-channel communications with global SMS and voice capabilities. Choose Zoho SalesIQ if you want focused live chat functionality with CRM integration at a predictable cost.
Choose CM.com if: You need enterprise-scale multi-channel messaging, global SMS delivery, or are building customer communication workflows that extend beyond live chat.
Choose Zoho SalesIQ if: Your primary need is website live chat with lead management, and you value predictable per-operator pricing with Zoho ecosystem benefits.
Consider Converge ($49/month flat rate) if you want multi-channel messaging capabilities without the complexity of enterprise platforms or per-operator fees.
Looking for more options? Browse all 750+ platform comparisons, or see all CM.com comparisons and all Zoho SalesIQ comparisons.