CM.com vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | CM.com | LiveAgent |
|---|---|---|
| Starting Price | From $83/seat/mo | From $49/seat/mo |
| Best For | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.5/5 |
CM.com and LiveAgent serve different segments of the customer communication market. CM.com specializes in conversational commerce and enterprise messaging solutions, while LiveAgent provides traditional help desk functionality with modern multichannel capabilities.
The choice between these platforms often depends on whether you prioritize messaging-first commerce or comprehensive ticket-based customer support.
Feature Comparison
CM.com's core strength lies in its messaging infrastructure, supporting SMS, WhatsApp Business, RCS, and other messaging channels with built-in payment processing and commerce features. Their platform is designed for businesses that sell through conversations.
LiveAgent takes a more traditional approach with ticket management, knowledge base, live chat, and phone support. Their interface is familiar to teams transitioning from legacy help desk systems, with modern features like automation and reporting.
CM.com excels in messaging volume and commerce integration, while LiveAgent provides better value for teams needing comprehensive help desk functionality without enterprise complexity.
Pricing Comparison
CM.com's pricing is usage-based, with costs scaling according to message volume and channel usage. This can become expensive for high-volume messaging but offers flexibility for businesses with variable communication needs.
LiveAgent offers transparent per-agent pricing starting at $15/month per agent, with higher tiers adding advanced features. Their pricing is predictable and includes unlimited tickets, making it budget-friendly for growing teams.
LiveAgent typically offers better value for traditional customer support scenarios, while CM.com's costs are justified for messaging-heavy commerce operations.
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
Choose CM.com if you need advanced messaging infrastructure, conversational commerce, and enterprise-scale communication tools. Choose LiveAgent if you prefer traditional help desk features, affordable pricing, and straightforward multichannel support.
Choose CM.com if: You operate in conversational commerce, need enterprise messaging infrastructure, or require advanced SMS and WhatsApp capabilities.
Choose LiveAgent if: You want traditional help desk features, predictable pricing, and don't need specialized messaging commerce tools.
Teams looking for a middle-ground solution might consider Converge at $49/month flat rate, providing essential customer communication without the complexity of enterprise platforms or per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all CM.com comparisons and all LiveAgent comparisons.