CM.com vs Front
Converge Team
Side-by-side comparison for 2026
| Feature | CM.com | Front |
|---|---|---|
| Starting Price | From $83/seat/mo | From $79/seat/mo |
| Best For | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation |
| Standout Feature | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.7/5 |
CM.com (Free-Custom) and Front ($25-$105/seat) are customer communication platforms with different pricing models and feature focuses.
Feature Comparison
CM.com excels in multichannel communication, SMS/voice APIs, and global messaging infrastructure. Front specializes in shared inbox management, team collaboration, and workflow automation.
Pricing Comparison
CM.com offers free tier with pay-as-you-go and custom enterprise pricing. Front ranges from $25-$105/seat for comprehensive team collaboration features.
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Verdict
CM.com offers better value with free tier and comprehensive communication APIs, while Front provides superior team collaboration and inbox management.
Choose CM.com for API-driven communication infrastructure or Front for team-focused inbox management. Consider Converge at $49/mo flat rate for unified customer communication.
Looking for more options? Browse all 750+ platform comparisons, or see all CM.com comparisons and all Front comparisons.