Acquire vs Zendesk Chat
Converge Team
Side-by-side comparison for 2026
| Feature | Acquire | Zendesk Chat |
|---|---|---|
| Starting Price | From $500/mo | From $89/seat/mo |
| Best For | Teams needing video support and screen sharing capabilities | Large support teams needing comprehensive ticketing integration |
| Standout Feature | Video calling and cobrowsing for technical support | Deep integration with Zendesk Support platform |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.2 |
Acquire and Zendesk Chat target different segments of the customer support market. Acquire positions itself as a premium solution starting at $25 per agent monthly, while Zendesk Chat offers a broader range from free to $59 per agent monthly.
Both maintain strong G2 ratings (Acquire 4.4/5, Zendesk Chat 4.2/5), but their feature sets and pricing strategies appeal to different business needs.
Feature Comparison
Acquire specializes in high-touch customer interactions with advanced co-browsing, screen sharing, and video chat capabilities. These features make it ideal for complex technical support scenarios where visual assistance is crucial.
Zendesk Chat focuses on scalable live chat with strong automation, chatbots, and seamless integration with Zendesk's ticketing system. It excels in handling high-volume conversations efficiently.
Acquire's strength lies in premium support experiences, while Zendesk Chat optimizes for volume and workflow integration across the entire customer service stack.
Pricing Comparison
Acquire starts at $25 per agent monthly with premium features included from the base tier, making it cost-effective for teams that need advanced capabilities immediately.
Zendesk Chat offers more flexibility with a free tier for basic needs, scaling up to $59 per agent monthly for advanced features. This tiered approach works well for growing teams with evolving requirements.
For small teams needing premium features, Acquire can be more economical. For larger teams or those starting with basic needs, Zendesk Chat's tiered pricing provides better scalability.
Acquire
Pros
- ✓ Video calling capabilities
- ✓ Screen sharing and cobrowsing
- ✓ Good mobile SDK
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited social media integration
- ✗ Complex interface
Zendesk Chat
Pros
- ✓ Strong brand recognition
- ✓ Comprehensive support suite
- ✓ Good integrations
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited to web chat only
- ✗ No social media messaging
Verdict
Choose Acquire if you need advanced co-browsing, video chat capabilities, and don't mind premium pricing. Choose Zendesk Chat if you want flexible pricing tiers and integration with the broader Zendesk ecosystem.
Choose Acquire if: You need premium support features like co-browsing and video chat, and your team size justifies the per-agent investment.
Choose Zendesk Chat if: You want flexible pricing tiers, strong automation, and integration with existing Zendesk tools.
For predictable costs without per-agent scaling, Converge provides comprehensive customer communication features at a flat $49 monthly rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Acquire comparisons and all Zendesk Chat comparisons.