Acquire vs Tidio

Acquire and Tidio target different segments of the customer communication market. Acquire positions itself as an enterprise-grade platform with advanced co-browsing and video chat capabilities, while Tidio offers a user-friendly all-in-one solution with strong automation features.

Tidio's superior G2 rating of 4.7/5 versus Acquire's 4.4/5 reflects its broader appeal and ease of implementation across various business sizes.

Acquire specializes in high-touch customer support with unique features like co-browsing, screen sharing, and video chat. These capabilities make it ideal for complex technical support scenarios where visual assistance is crucial.

Tidio focuses on automation and engagement, offering AI chatbots, email marketing integration, and visitor behavior tracking. Its strength lies in converting website visitors into customers through proactive engagement and automated workflows.

The fundamental difference: Acquire excels at solving complex problems through direct interaction, while Tidio prevents problems through automation and proactive engagement.

Acquire starts at $25 per agent monthly with custom pricing for enterprise features, making it expensive for larger teams. The per-agent model can quickly become costly as you scale.

Tidio's $0-$749/month pricing is based on features and usage rather than agent count, offering better scalability. The free plan is generous, and even the highest tier costs less than Acquire for most team sizes.

For teams with more than 10 agents, Tidio typically provides significantly better value while offering more comprehensive features.

Choose Acquire if you need enterprise features like co-browsing, screen sharing, and advanced security for complex support scenarios. Choose Tidio if you want comprehensive automation, email marketing, and better value for growing teams.

Choose Acquire if: You need specialized features like co-browsing and screen sharing for complex technical support scenarios.

Choose Tidio if: You want automation, email marketing, and live chat combined with better pricing for growing teams.

Alternative: Converge at $49/month flat rate offers enterprise-grade features without per-agent pricing, making it more affordable than both options for larger teams.