Acquire vs Sendbird

Acquire and Sendbird serve different communication needs. Acquire provides visual customer support tools like co-browsing and screen sharing, while Sendbird offers in-app messaging and chat APIs for building custom communication experiences.

Sendbird is primarily a developer-focused platform for adding chat functionality to applications, while Acquire is a complete customer support solution with advanced visual collaboration features.

Acquire provides complete visual support capabilities including co-browsing, screen sharing, video chat, and live chat. It's designed for customer support teams to handle complex interactions without technical setup.

Sendbird offers chat APIs, SDKs, and UIKit for building messaging into applications. Features include group chat, file sharing, moderation tools, and real-time messaging infrastructure.

The key distinction: Acquire is a turnkey support solution for customer service teams, while Sendbird is a platform for developers building messaging features into their own applications.

Acquire pricing starts around $500/month per agent with feature-based tiers. Costs are predictable but scale significantly with team size and advanced features.

Sendbird uses monthly active user (MAU) pricing starting at $399/month for up to 5,000 MAU, with additional charges for premium features and higher usage tiers.

Cost structure differs fundamentally: Acquire charges per support agent, while Sendbird charges based on end-user activity in your application.

Choose Acquire if you need ready-to-use visual support tools for customer service teams. Choose Sendbird if you're building custom in-app messaging experiences and have development resources.

Choose Acquire if: You need comprehensive visual support tools for customer service teams and want immediate deployment without development work.

Choose Sendbird if: You're building custom messaging experiences within your application and have the development resources to implement and maintain the integration.

For businesses needing straightforward customer support without the complexity of custom development or high per-agent costs, Converge at $49/month flat rate delivers essential support features with simple, predictable pricing.