Acquire vs Respond.io
Converge Team
Side-by-side comparison for 2026
| Feature | Acquire | Respond.io |
|---|---|---|
| Starting Price | From $500/mo | From $199/mo |
| Best For | Teams needing video support and screen sharing capabilities | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels |
| Standout Feature | Video calling and cobrowsing for technical support | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.8/5 |
Acquire and Respond.io serve different niches in customer communication. Acquire offers video chat and co-browsing capabilities starting at $25/agent/month with custom enterprise options, while Respond.io specializes in messaging automation with plans from $79-$299/month.
Both platforms maintain solid G2 ratings - Acquire at 4.4/5 and Respond.io at 4.8/5 - but their feature sets cater to distinctly different customer engagement strategies.
Feature Comparison
Acquire's standout feature is its visual engagement tools - video chat, co-browsing, and screen sharing - making it ideal for complex technical support or high-touch sales processes.
Respond.io focuses on messaging automation with sophisticated chatbot workflows, broadcast campaigns, and deep WhatsApp Business API integration that Acquire doesn't match.
While both handle multiple channels, Acquire excels in real-time visual assistance, whereas Respond.io dominates in asynchronous messaging and automation.
Pricing Comparison
Acquire's $25/agent/month pricing is competitive for teams needing visual support tools, with custom enterprise pricing available for larger deployments requiring advanced features.
Respond.io's $79-$299/month flat-rate pricing includes comprehensive messaging automation and WhatsApp Business API access, making it cost-effective for larger teams focused on messaging.
For a 5-agent team, Acquire costs $125/month while Respond.io starts at $79/month, but feature requirements should drive the decision more than price alone.
Acquire
Pros
- ✓ Video calling capabilities
- ✓ Screen sharing and cobrowsing
- ✓ Good mobile SDK
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited social media integration
- ✗ Complex interface
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Verdict
Choose Acquire if visual support through video chat and screen sharing is essential to your customer experience. Choose Respond.io if messaging automation and WhatsApp Business API are your primary needs.
Choose Acquire if: Visual support is crucial, you handle complex technical issues, or your sales process benefits from screen sharing and video chat.
Choose Respond.io if: Messaging automation is your priority, WhatsApp is a key channel, or you need sophisticated chatbot capabilities.
Alternative: Consider Converge at $49/month flat rate for teams wanting modern messaging features without the complexity of either specialized platform.
Looking for more options? Browse all 750+ platform comparisons, or see all Acquire comparisons and all Respond.io comparisons.