Acquire vs Olark
Converge Team
Side-by-side comparison for 2026
| Feature | Acquire | Olark |
|---|---|---|
| Starting Price | From $500/mo | From $29/seat/mo |
| Best For | Teams needing video support and screen sharing capabilities | Small to medium businesses needing basic live chat |
| Standout Feature | Video calling and cobrowsing for technical support | Visitor insights and chat targeting |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.2 |
Acquire and Olark target different segments of the customer communication market. Acquire positions itself as a comprehensive digital customer engagement platform with advanced features, while Olark focuses on simple, effective live chat functionality.
The decision between these platforms depends on your feature requirements, technical complexity tolerance, and budget considerations.
Feature Comparison
Acquire offers advanced customer engagement features including co-browsing, video chat, screen sharing, and sophisticated chatbot capabilities. It provides detailed analytics and supports multiple communication channels.
Olark specializes in live chat with core features like visitor monitoring, chat transcripts, automated messaging, and team collaboration tools. It emphasizes ease of use and reliable chat functionality.
Acquire provides more advanced technical capabilities, while Olark excels in simplicity and chat-focused functionality that most businesses actually need.
Pricing Comparison
Acquire uses custom pricing based on features and usage, typically starting around $500/month for small teams with basic features, scaling significantly for advanced capabilities.
Olark offers transparent pricing at $29/agent/month for their standard plan, with a free tier supporting up to 20 chats monthly. No complex negotiations or hidden costs.
Olark is significantly more affordable for most small to medium businesses, while Acquire may justify its higher cost for enterprises needing advanced features.
Acquire
Pros
- ✓ Video calling capabilities
- ✓ Screen sharing and cobrowsing
- ✓ Good mobile SDK
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited social media integration
- ✗ Complex interface
Olark
Pros
- ✓ Easy setup and customization
- ✓ Good visitor tracking
- ✓ Reliable uptime
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited mobile app functionality
- ✗ No social media integration
Verdict
Choose Acquire if you need advanced features like co-browsing, video chat, and comprehensive analytics. Choose Olark if you prefer simplicity, quick implementation, and focused live chat capabilities.
Choose Acquire if: You need advanced features like co-browsing and video chat, have a substantial budget, and require enterprise-level customer engagement capabilities.
Choose Olark if: You want reliable, affordable live chat with straightforward pricing and don't need advanced technical features that most businesses rarely use.
For teams seeking a middle ground with powerful features at reasonable pricing, consider Converge at $49/month flat rate - providing comprehensive chat capabilities without the complexity or high costs of enterprise solutions.
Looking for more options? Browse all 750+ platform comparisons, or see all Acquire comparisons and all Olark comparisons.