Acquire vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | Acquire | LiveAgent |
|---|---|---|
| Starting Price | From $500/mo | From $49/seat/mo |
| Best For | Teams needing video support and screen sharing capabilities | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Video calling and cobrowsing for technical support | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | 4.5/5 |
Acquire and LiveAgent target different aspects of customer engagement. Acquire focuses on digital customer engagement with video chat, co-browsing, and screen sharing capabilities, while LiveAgent provides a traditional comprehensive help desk solution with extensive multi-channel support.
The choice depends on whether you prioritize modern digital engagement tools or comprehensive traditional support infrastructure.
Feature Comparison
Acquire specializes in high-touch digital engagement with video calling, screen sharing, co-browsing, and document sharing capabilities. It excels in complex B2B sales support and technical assistance scenarios requiring visual collaboration.
LiveAgent offers comprehensive traditional support channels including advanced email ticketing, built-in VoIP calling, live chat, social media integration, and robust knowledge base functionality with over 200 integrations.
The fundamental difference is engagement style: Acquire for visual, collaborative support versus LiveAgent for comprehensive multi-channel traditional support.
Pricing Comparison
Acquire pricing starts at $500/month for basic plans with limited agents, scaling to $2000+/month for enterprise features, making it significantly more expensive per interaction.
LiveAgent offers more accessible pricing at $15/agent/month for ticketing, $29/agent/month with chat, and $49/agent/month for full phone support capabilities.
LiveAgent provides substantially better value for standard support operations, while Acquire justifies higher costs only for specialized visual engagement needs.
Acquire
Pros
- ✓ Video calling capabilities
- ✓ Screen sharing and cobrowsing
- ✓ Good mobile SDK
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited social media integration
- ✗ Complex interface
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
Choose Acquire if you need advanced digital engagement features like video chat, co-browsing, and screen sharing for complex customer interactions. Choose LiveAgent if you need a complete help desk solution with email ticketing, phone support, and extensive automation.
Choose Acquire if: You need specialized visual engagement tools for complex B2B interactions, technical support requiring screen sharing, or high-value sales assistance.
Choose LiveAgent if: You need comprehensive, cost-effective help desk functionality with traditional support channels and extensive automation capabilities.
For most teams seeking reliable support without premium visual features, Converge at $49/month flat rate provides essential customer support functionality at predictable costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Acquire comparisons and all LiveAgent comparisons.