Acquire vs Dixa

Acquire specializes in digital customer engagement with visual support tools, while Dixa offers a conversation-driven customer service platform designed for seamless omnichannel experiences.

Both platforms serve customer support teams but with different philosophies: Acquire emphasizes rich visual interactions through video and co-browsing, while Dixa focuses on creating unified conversation flows across all customer touchpoints.

Acquire's core strength lies in its visual engagement suite, featuring co-browsing, screen sharing, video chat, and real-time assistance tools. It also provides chatbots, knowledge management, and basic ticketing functionality focused on digital-first interactions.

Dixa takes a conversation-centric approach with seamless channel switching, allowing customers to move between email, chat, phone, and social media without losing context. It features smart routing, conversation analytics, and strong telephony integration with a focus on agent experience and efficiency.

The fundamental difference is interaction philosophy: Acquire optimizes for visual problem-solving while Dixa prioritizes conversation continuity and context preservation across channels.

Acquire typically starts around $500/month per agent for basic plans, with costs increasing significantly for advanced visual features and enterprise capabilities. The pricing reflects its position as a premium visual engagement platform.

Dixa offers more transparent pricing starting from approximately $39/agent/month for basic plans, with higher tiers including advanced features like conversation analytics and custom integrations. Their pricing is generally more predictable and scales more affordably.

Consider your interaction complexity and budget constraints, as Acquire's visual features come at a premium while Dixa offers better value for traditional omnichannel support.

Choose Acquire if you need advanced visual support capabilities and handle complex technical issues requiring screen sharing. Choose Dixa if you want a unified conversation platform with strong voice integration and Scandinavian design principles.

Choose Acquire if: You handle complex technical support requiring visual assistance, need co-browsing capabilities, or your customers benefit from face-to-face video interactions.

Choose Dixa if: You want seamless omnichannel conversations, need strong phone support integration, or prefer Scandinavian-style user experience design with transparent pricing.

For budget-conscious teams wanting essential customer communication without premium complexity, Converge at $49/month flat rate provides core functionality without per-agent fees or expensive add-ons.