Viber for Customer Support

Viber serves over 260 million users across Eastern Europe, the Middle East, and Philippines, making it a crucial platform for customer support in these regions. While Converge doesn't currently provide native Viber integration, businesses in these markets often rely on it for customer communication.

The platform offers both personal messaging and business accounts, with features like message encryption, group chats, and multimedia sharing that enhance customer support interactions.

Viber's strong presence in specific regional markets makes it invaluable for businesses targeting customers in Eastern Europe, Greece, and the Philippines. The platform's end-to-end encryption builds customer trust when handling sensitive support issues.

Rich media support allows agents to share screenshots, videos, and documents to resolve technical issues more effectively. Viber's group messaging feature enables community support and allows customers to share experiences and solutions with each other.

Create a Viber Business Account to access professional features like broadcast messages and customer insights. Respect regional communication preferences - users in different markets have varying expectations for response times and formality levels.

Leverage Viber's sticker and emoji culture to create more engaging, personalized support interactions. Use broadcast lists carefully to avoid spam complaints, and always provide clear opt-out options for promotional messages mixed with support communications.