Ticketing System
Converge Team
Software that creates, manages, and tracks customer support requests as tickets
Understanding Ticketing System
Ticketing System is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, ticketing system plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective ticketing system in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing