Agent Assist
Converge Team
AI tools that help human agents respond more effectively
Understanding Agent Assist
Agent Assist is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, agent assist plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective agent assist in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing