Userlike vs Zendesk
Converge Team
Side-by-side comparison for 2026
| Feature | Userlike | Zendesk |
|---|---|---|
| Starting Price | From $90/mo | From $89/seat/mo |
| Best For | European companies requiring GDPR compliance | Large enterprises needing comprehensive ticketing with compliance requirements |
| Standout Feature | Built-in video calling functionality | Industry-leading ticketing system with 1000+ integrations |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.3 | 4.3/5 |
Userlike and Zendesk are both highly-rated customer support platforms (both 4.3/5 on G2), but they serve different markets and use cases. This comparison examines their pricing, features, and ideal business fits.
Userlike targets European businesses with GDPR compliance, while Zendesk offers enterprise-grade features with extensive integrations.
Feature Comparison
Userlike excels in European market requirements with built-in GDPR compliance and native WhatsApp integration, making it ideal for EU businesses engaging customers on popular messaging platforms.
Zendesk provides 1000+ integrations and enterprise compliance (HIPAA/SOC2), offering comprehensive ecosystem connectivity for complex business requirements.
The key difference lies in regional focus versus global enterprise features - Userlike optimizes for European regulations while Zendesk maximizes integration possibilities.
Pricing Comparison
Userlike uses flat-rate pricing at €90-€360/month, providing cost predictability regardless of team size. However, Euro pricing may be less favorable for non-European businesses.
Zendesk charges $55-$169 per agent monthly, which can become expensive for larger teams but offers granular scaling. The per-agent model suits smaller teams but costs escalate quickly.
For growing teams, Userlike's flat pricing becomes more economical, while Zendesk's complexity may require additional setup costs.
Userlike
Pros
- ✓ Strong European presence
- ✓ GDPR compliant
- ✓ Good WhatsApp integration
Cons
- ✗ Expensive operator-based pricing
- ✗ Limited customization
- ✗ Fewer integrations than competitors
Zendesk
Pros
- ✓ Industry-leading ticketing system with mature workflows
- ✓ Massive integration ecosystem with 1000+ apps
- ✓ Enterprise-grade security and compliance (HIPAA, SOC2)
Cons
- ✗ Per-agent pricing scales with team size
- ✗ Complex setup and configuration
- ✗ AI features require additional costs
Verdict
Choose Userlike if you're a European business needing GDPR compliance and WhatsApp support at predictable pricing. Choose Zendesk if you need extensive integrations and enterprise compliance features.
Choose Userlike if: You're a European business needing GDPR compliance, WhatsApp support, and predictable flat-rate pricing.
Choose Zendesk if: You need extensive integrations, enterprise compliance (HIPAA/SOC2), and don't mind per-agent pricing complexity.
Alternative: Consider Converge at $49/month flat rate with up to 15 agents - offering cost-effective scaling without per-agent fees or regional limitations.
Looking for more options? Browse all 750+ platform comparisons, or see all Userlike comparisons and all Zendesk comparisons.