Sprinklr vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Sprinklr | Tawk.to |
|---|---|---|
| Starting Price | From $249/seat/mo | From $58/mo |
| Best For | Large enterprises and Fortune 100 companies needing comprehensive social media management with advanced governance, compliance, and multi-channel customer service capabilities | Businesses needing free website live chat |
| Standout Feature | Enterprise-grade AI platform trained on billions of data points with support for 30+ channels and advanced governance features for highly regulated industries | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.1/5 | 4.5/5 |
Sprinklr ($249-Custom enterprise pricing) and Tawk.to ($0-$1/hr, free plan available) represent vastly different scales - enterprise social media management versus simple live chat solutions.
Feature Comparison
Sprinklr delivers advanced social listening, omnichannel orchestration, and enterprise-grade analytics. Tawk.to focuses on essential live chat functionality with visitor tracking and basic support features.
Pricing Comparison
Tawk.to's free plan and minimal costs make it accessible to any business size. Sprinklr's $249+ enterprise pricing targets large organizations with complex social media and customer experience needs.
Sprinklr
Pros
- ✓ Comprehensive enterprise-grade platform with advanced AI capabilities
- ✓ Supports 30+ social and messaging channels including WhatsApp, Telegram, Instagram, and Discord
- ✓ Robust governance features with approval workflows and audit trails
Cons
- ✗ Expensive per-seat pricing at $249/seat/month ($199 billed annually)
- ✗ Complex implementation that can take months to complete
- ✗ Steep learning curve requiring significant training and support
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to offers unmatched affordability with free live chat, while Sprinklr provides comprehensive social media management and customer experience platforms for large enterprises.
Choose Tawk.to for budget-friendly live chat or Sprinklr for enterprise social media management. Consider Converge at $49/mo flat rate for comprehensive customer communication without enterprise complexity.
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