Sendbird vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Sendbird | Whelp |
|---|---|---|
| Starting Price | From $399/mo | From $79/seat/mo |
| Best For | Developers building custom in-app messaging experiences | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Comprehensive SDK with voice, video, and messaging | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.3 | N/A |
Sendbird and Whelp serve different segments of the customer communication market. Sendbird offers in-app messaging and chat APIs with a freemium model scaling up to $999/month, while Whelp provides comprehensive customer service tools with flexible custom pricing starting from $0.
Sendbird's strong G2 rating of 4.3/5 reflects its popularity among developers building chat features, while Whelp focuses on complete customer service solutions without public ratings.
Feature Comparison
Sendbird specializes in real-time messaging infrastructure, offering chat APIs, voice/video calling, and live streaming capabilities. It's designed for developers who want to embed communication features directly into their applications.
Whelp provides a comprehensive customer service platform with ticketing, omnichannel support, knowledge base, and customer management tools. It's built for customer service teams who need everything integrated in one solution.
The key difference is that Sendbird powers communication within your app, while Whelp manages customer relationships across all touchpoints.
Pricing Comparison
Sendbird offers a free tier for getting started, then scales from basic paid plans up to $999/month for enterprise features. This transparent pricing works well for businesses that can predict their messaging volume and user base.
Whelp's custom pricing starting from $0 allows for negotiation based on specific needs, team size, and required features. This flexibility can be advantageous for businesses with unique requirements or budget constraints.
For teams wanting predictable costs without negotiation, Converge offers a flat $49/month rate with no hidden fees or usage limits.
Sendbird
Pros
- ✓ Comprehensive SDK suite
- ✓ Excellent developer documentation
- ✓ Scalable infrastructure
Cons
- ✗ Expensive for small businesses
- ✗ Complex pricing structure
- ✗ Limited social media integrations
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose Sendbird if you're building in-app messaging features and want proven chat infrastructure with transparent pricing. Choose Whelp if you need a full customer service platform with negotiable pricing that can start at zero cost.
Choose Sendbird if: You're building in-app messaging features, need reliable chat infrastructure, and prefer transparent pricing that scales with usage and features.
Choose Whelp if: You want a complete customer service solution, prefer negotiated pricing flexibility, and need comprehensive support tools beyond just messaging.
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