Respond.io vs Sprinklr
Converge Team
Side-by-side comparison for 2026
| Feature | Respond.io | Sprinklr |
|---|---|---|
| Starting Price | From $199/mo | From $249/seat/mo |
| Best For | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels | Large enterprises and Fortune 100 companies needing comprehensive social media management with advanced governance, compliance, and multi-channel customer service capabilities |
| Standout Feature | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows | Enterprise-grade AI platform trained on billions of data points with support for 30+ channels and advanced governance features for highly regulated industries |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.8/5 | 4.1/5 |
Respond.io and Sprinklr represent different scales of customer experience management. Respond.io focuses on conversational messaging for SMBs and growing companies, while Sprinklr provides enterprise-grade social media management and customer experience platforms.
Your choice depends on whether you need focused messaging automation or comprehensive social media and CX management across large organizations.
Feature Comparison
Respond.io specializes in conversational messaging with WhatsApp Business API, Instagram automation, and chatbot workflows. It excels at turning social media conversations into sales opportunities through integrated commerce features.
Sprinklr offers enterprise-scale social media management, content planning, social listening, and comprehensive analytics across all major platforms. It includes advanced AI-powered insights and workflow management for large marketing teams.
Respond.io provides deeper messaging automation, while Sprinklr offers broader social media management capabilities and enterprise-grade compliance features.
Pricing Comparison
Respond.io's pricing ranges from $79 to $299 monthly for team-based plans, making it accessible for small to medium businesses. The pricing includes core messaging features and basic automation.
Sprinklr starts at $249 per user monthly with custom enterprise pricing, targeting large organizations with complex social media operations. The high price point reflects comprehensive feature sets and enterprise support.
For small teams focused on messaging, Respond.io is significantly more affordable. For large enterprises needing full social media management, Sprinklr's comprehensive features justify the premium pricing.
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Sprinklr
Pros
- ✓ Comprehensive enterprise-grade platform with advanced AI capabilities
- ✓ Supports 30+ social and messaging channels including WhatsApp, Telegram, Instagram, and Discord
- ✓ Robust governance features with approval workflows and audit trails
Cons
- ✗ Expensive per-seat pricing at $249/seat/month ($199 billed annually)
- ✗ Complex implementation that can take months to complete
- ✗ Steep learning curve requiring significant training and support
Verdict
Choose Respond.io for messaging-focused customer engagement and conversational commerce. Choose Sprinklr for enterprise social media management and comprehensive customer experience orchestration.
Choose Respond.io if: You're a growing business focused on conversational commerce and messaging automation. Its 4.8/5 G2 rating highlights excellence in customer messaging and engagement.
Choose Sprinklr if: You're an enterprise requiring comprehensive social media management, content planning, and advanced analytics. Its 4.1/5 G2 rating reflects solid performance in complex enterprise environments.
Alternative: For teams seeking modern customer engagement without enterprise complexity, Converge at $49/month flat rate offers streamlined support features with predictable pricing.
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