Reamaze vs Zendesk
Converge Team
Side-by-side comparison for 2026
| Feature | Reamaze | Zendesk |
|---|---|---|
| Starting Price | From $49/seat/mo | From $89/seat/mo |
| Best For | Businesses needing traditional support channels with social media integration | Large enterprises needing comprehensive ticketing with compliance requirements |
| Standout Feature | Comprehensive e-commerce integrations | Industry-leading ticketing system with 1000+ integrations |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3 | 4.3/5 |
Choosing between Reamaze and Zendesk depends on your business size and support needs. Reamaze excels for ecommerce businesses seeking affordable, integrated support, while Zendesk offers enterprise-grade features with extensive customization options.
Feature Comparison
Integration & Ecommerce
Reamaze shines with native Shopify integration and ecommerce-focused features. Zendesk offers 1000+ integrations but requires more setup for ecommerce workflows.
Compliance & Security
Zendesk provides HIPAA and SOC2 compliance, making it suitable for regulated industries. Reamaze lacks these enterprise-level certifications.
Customization
Zendesk offers extensive customization options and advanced automation. Reamaze provides simpler, more straightforward customization suitable for smaller teams.
Pricing Comparison
Reamaze Pricing
$15-$35 per user per month with straightforward per-user pricing. Cost-effective for small to medium teams.
Zendesk Pricing
$55-$169 per agent per month. Higher cost but includes advanced features and enterprise capabilities.
Value Comparison
Reamaze offers better value for ecommerce-focused teams, while Zendesk justifies its premium pricing with enterprise features and extensive integrations.
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Zendesk
Pros
- ✓ Industry-leading ticketing system with mature workflows
- ✓ Massive integration ecosystem with 1000+ apps
- ✓ Enterprise-grade security and compliance (HIPAA, SOC2)
Cons
- ✗ Per-agent pricing scales with team size
- ✗ Complex setup and configuration
- ✗ AI features require additional costs
Verdict
Choose Reamaze if: You're an ecommerce business needing Shopify integration, have a small support team, and want affordable per-user pricing.
Choose Zendesk if: You need enterprise features, extensive integrations, compliance requirements, or plan to scale your support team significantly.
Both platforms earn 4.3/5 on G2, but serve different market segments. Reamaze is ideal for ecommerce businesses prioritizing affordability and Shopify integration, while Zendesk suits enterprises needing comprehensive features and compliance.
For teams seeking unlimited agent pricing, consider Converge at $49/month flat rate as an alternative that eliminates per-agent costs entirely.
Looking for more options? Browse all 750+ platform comparisons, or see all Reamaze comparisons and all Zendesk comparisons.