LiveChat vs Sprinklr
Converge Team
Side-by-side comparison for 2026
| Feature | LiveChat | Sprinklr |
|---|---|---|
| Starting Price | From $49/seat/mo | From $249/seat/mo |
| Best For | E-commerce teams needing visitor tracking with WhatsApp support | Large enterprises and Fortune 100 companies needing comprehensive social media management with advanced governance, compliance, and multi-channel customer service capabilities |
| Standout Feature | Detailed visitor tracking with real-time website analytics | Enterprise-grade AI platform trained on billions of data points with support for 30+ channels and advanced governance features for highly regulated industries |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.5/5 | 4.1/5 |
LiveChat ($20-$149/agent, G2 4.5) and Sprinklr ($249-Custom, G2 4.1) represent different scales of customer engagement solutions. LiveChat focuses on specialized chat functionality while Sprinklr provides enterprise-grade unified customer experience management.
While LiveChat offers accessible chat features with per-agent pricing, Sprinklr delivers comprehensive enterprise platform capabilities with premium pricing.
Feature Comparison
LiveChat provides specialized live chat functionality with advanced routing, detailed analytics, extensive integrations, and enterprise-grade security focused specifically on chat support.
Sprinklr offers comprehensive unified customer experience management including social media management, customer care, marketing, and analytics across all digital channels with enterprise-scale capabilities.
LiveChat excels in focused chat functionality and ease of use, while Sprinklr provides enterprise-wide customer experience orchestration and advanced analytics.
Pricing Comparison
LiveChat's $20-$149/agent pricing provides accessible options for teams of various sizes with clear feature tiers and predictable per-user costs.
Sprinklr's $249-Custom pricing reflects enterprise positioning with premium features and comprehensive platform capabilities, typically requiring larger budgets and custom implementations.
Consider whether you need focused chat functionality or enterprise-wide customer experience management when comparing these significantly different pricing tiers.
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Sprinklr
Pros
- ✓ Comprehensive enterprise-grade platform with advanced AI capabilities
- ✓ Supports 30+ social and messaging channels including WhatsApp, Telegram, Instagram, and Discord
- ✓ Robust governance features with approval workflows and audit trails
Cons
- ✗ Expensive per-seat pricing at $249/seat/month ($199 billed annually)
- ✗ Complex implementation that can take months to complete
- ✗ Steep learning curve requiring significant training and support
Verdict
Choose LiveChat if you need specialized chat functionality with accessible pricing and established features. Choose Sprinklr if you require enterprise-grade unified customer experience management with comprehensive platform capabilities.
Choose LiveChat if: You need specialized chat features, accessible pricing, or focused live chat functionality for smaller to medium teams.
Choose Sprinklr if: You require enterprise-grade unified customer experience management, comprehensive platform capabilities, or large-scale digital channel orchestration.
For straightforward customer communication without enterprise complexity, consider Converge at $49/mo flat - providing comprehensive chat and support features at transparent pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveChat comparisons and all Sprinklr comparisons.