LiveAgent vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | LiveAgent | Whelp |
|---|---|---|
| Starting Price | From $49/seat/mo | From $79/seat/mo |
| Best For | Traditional customer service teams needing comprehensive help desk functionality with phone support | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | N/A |
LiveAgent and Whelp represent two distinct approaches to customer support software. LiveAgent positions itself as a comprehensive help desk solution with robust ticketing and live chat capabilities, while Whelp focuses on modern omnichannel communication with AI-powered features.
Both platforms aim to streamline customer interactions, but their target audiences and core strengths differ significantly in implementation and philosophy.
Feature Comparison
LiveAgent excels in traditional help desk functionality with advanced ticketing systems, SLA management, and comprehensive reporting. Its strength lies in structured support processes and detailed customer history tracking.
Whelp takes a modern approach with unified inbox management, AI-powered chatbots, and seamless integration across social media, email, and messaging platforms. It emphasizes real-time collaboration and automated workflows.
LiveAgent offers more granular control over ticket routing and escalation, while Whelp provides superior mobile experience and contemporary user interface design.
Pricing Comparison
LiveAgent uses per-agent pricing starting around $15/month, with costs scaling based on feature tiers and agent count. Enterprise features require higher-tier plans with significant price jumps.
Whelp typically offers more transparent pricing with fewer hidden costs, though exact pricing varies based on usage and integrations. Both platforms require careful evaluation of total cost including add-ons and integrations.
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose LiveAgent if you need a traditional help desk with extensive ticketing features and prefer established workflows. Choose Whelp if you want modern omnichannel support with AI assistance and simplified team collaboration.
Choose LiveAgent if: You need comprehensive ticketing workflows, detailed SLA management, and prefer traditional help desk structures with extensive customization options.
Choose Whelp if: You prioritize modern omnichannel communication, AI-powered automation, and streamlined team collaboration with intuitive mobile access.
For teams seeking a cost-effective alternative, consider Converge at $49/month flat rate, offering essential customer support features without per-agent pricing complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveAgent comparisons and all Whelp comparisons.