Kustomer vs Zoho SalesIQ
Converge Team
Side-by-side comparison for 2026
| Feature | Kustomer | Zoho SalesIQ |
|---|---|---|
| Starting Price | From $89/seat/mo | From $39/seat/mo |
| Best For | Enterprise teams needing CRM-integrated customer service | Zoho ecosystem users wanting integrated live chat and visitor tracking |
| Standout Feature | Unified customer timeline with CRM data integration | Deep Zoho CRM integration with lead scoring and visitor intelligence |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4/5 | 4.4/5 |
Kustomer and Zoho SalesIQ serve different market segments with distinct pricing models. Kustomer targets enterprise customers at $89-$139 per user, while SalesIQ offers affordable options from free to $20 per operator.
Feature Comparison
Kustomer: Enterprise-grade customer service platform with advanced workflow automation, omnichannel support, and deep CRM integration capabilities.
SalesIQ: Lightweight live chat solution with visitor tracking, basic automation, and integration with Zoho ecosystem.
Pricing Comparison
Kustomer: $89-$139 per user monthly - premium pricing for enterprise features and scalability.
SalesIQ: $0-$20 per operator monthly - cost-effective for small to medium teams with basic chat needs.
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Verdict
Choose Kustomer for enterprise CRM integration and advanced automation. Choose SalesIQ for budget-conscious teams needing basic live chat functionality.
Both platforms serve different needs and budgets. For teams seeking a middle-ground solution, Converge offers comprehensive customer communication features at $49/month flat rate, providing enterprise-level functionality without per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Kustomer comparisons and all Zoho SalesIQ comparisons.