Kayako vs Userlike

Kayako and Userlike target different segments of the customer support market. Kayako offers comprehensive helpdesk functionality with strong email integration, while Userlike specializes in website chat and messaging with a focus on European markets and GDPR compliance.

With Kayako earning 4.2/5 on G2 and Userlike achieving 4.3/5, both platforms deliver solid user experiences but serve distinct use cases.

Kayako provides a complete helpdesk solution with ticket management, knowledge base, customer portal, and multi-channel support. Its strength lies in email integration and workflow automation, making it ideal for traditional support teams.

Userlike excels specifically in website chat and messaging, offering advanced chat routing, visitor insights, and seamless handoffs between chat and messaging apps like WhatsApp. Its chat widget is highly customizable and mobile-optimized.

While Kayako covers more support channels broadly, Userlike delivers superior chat experiences with features like chat transcripts, visitor tracking, and proactive messaging triggers.

Kayako's pricing ranges from $15-$35 per agent per month, making it accessible for small to medium teams. The per-agent model scales predictably with team growth.

Userlike uses a different approach with pricing from €90-€360 per month (roughly $95-$380), based on chat volume and features rather than agent count. This can be more economical for small teams handling high chat volumes but expensive for larger teams.

For a 5-agent team, Kayako costs $75-$175 monthly while Userlike starts at €90 ($95) but may require higher tiers for advanced features, potentially reaching €360 ($380) monthly.

Choose Kayako if you need full helpdesk functionality with email-centric workflows and budget-friendly per-agent pricing. Choose Userlike if you prioritize website chat excellence with European data compliance and can justify the higher monthly investment.

Choose Kayako if: You need comprehensive helpdesk functionality, handle significant email support, and want predictable per-agent pricing that scales with your team.

Choose Userlike if: Website chat is your primary support channel, you serve European customers requiring GDPR compliance, and your chat volume justifies the investment.

For teams wanting both helpdesk and chat capabilities without complex pricing tiers, Converge at $49/month flat rate provides comprehensive support tools that grow with your business without per-agent fees.