Kayako vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Kayako | Tawk.to |
|---|---|---|
| Starting Price | From $79/seat/mo | From $58/mo |
| Best For | Traditional businesses focused on email and phone support | Businesses needing free website live chat |
| Standout Feature | Comprehensive knowledge base with customer portal | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.2 | 4.5/5 |
Kayako ($15-$35/agent) and Tawk.to ($0-$1/hr, free plan available) represent different approaches to customer support - enterprise helpdesk versus accessible live chat.
Feature Comparison
Kayako emphasizes multi-channel ticket management, advanced automation, and customer journey tracking. Tawk.to focuses on simple live chat implementation with basic ticketing and visitor monitoring features.
Pricing Comparison
Tawk.to's free plan and $1/hr paid support make it extremely cost-effective for small businesses. Kayako's $15-$35/agent pricing targets teams needing comprehensive helpdesk workflows.
Kayako
Pros
- ✓ Comprehensive multi-channel support
- ✓ Strong knowledge base functionality
- ✓ Good reporting capabilities
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited social media integrations
- ✗ Complex setup for advanced features
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to offers unbeatable value with free live chat and affordable paid features, while Kayako provides comprehensive helpdesk functionality for teams needing advanced ticket management.
Choose Tawk.to for budget-friendly live chat or Kayako for enterprise helpdesk management. Consider Converge at $49/mo flat rate for unified customer communication with better value than enterprise solutions.
Looking for more options? Browse all 750+ platform comparisons, or see all Kayako comparisons and all Tawk.to comparisons.