Kayako vs Reamaze

Kayako and Reamaze both offer multi-channel customer support but serve different market segments. Kayako focuses on unified customer conversations and journey tracking, while Reamaze emphasizes e-commerce integration and social media management.

Both platforms target growing businesses but Reamaze specifically caters to online retailers while Kayako serves broader business types.

Kayako excels in unified customer conversations, bringing all communication channels into a single timeline view. Its customer journey tracking provides complete interaction history and context for better support decisions.

Reamaze shines in e-commerce support with native Shopify, WooCommerce, and Magento integrations. Its social media management tools handle Facebook, Instagram, and Twitter interactions directly within the platform.

Kayako offers superior conversation management and customer context, while Reamaze provides better e-commerce specific features like order tracking and product recommendations.

Both platforms price identically at $15-$35 per user monthly, making the decision purely feature-based rather than cost-driven. Kayako charges per agent while Reamaze charges per user, which can affect total costs depending on team structure.

For a 10-person team, both cost $150-$350 monthly. However, Reamaze's "per user" model might be more expensive if you need to include non-agent team members who need platform access.

Choose Kayako if you need unified customer conversations, better G2 ratings, and comprehensive journey tracking. Choose Reamaze if you run an e-commerce business and need deep Shopify integration with social media management.

Choose Kayako if: You need unified customer conversations, better user ratings (4.2 vs 4.3 G2 score), and serve diverse business types beyond e-commerce.

Choose Reamaze if: You run an e-commerce business, need deep shopping platform integrations, and want built-in social media management capabilities.

Converge offers a compelling alternative at $49/month flat rate - combining unified conversations like Kayako with e-commerce integrations like Reamaze, without per-user fees.