Kayako vs LiveChat
Converge Team
Side-by-side comparison for 2026
| Feature | Kayako | LiveChat |
|---|---|---|
| Starting Price | From $79/seat/mo | From $49/seat/mo |
| Best For | Traditional businesses focused on email and phone support | E-commerce teams needing visitor tracking with WhatsApp support |
| Standout Feature | Comprehensive knowledge base with customer portal | Detailed visitor tracking with real-time website analytics |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.2 | 4.5/5 |
Kayako and LiveChat represent different approaches to customer support software. Kayako offers unified customer service with integrated live chat, email, and social media management, while LiveChat specializes in real-time chat excellence with extensive customization options.
The pricing reflects their positioning: Kayako ranges from $15-$35 per agent monthly with a G2 rating of 4.2/5, while LiveChat costs $20-$149 per agent with a higher 4.5/5 rating, indicating different value propositions for support teams.
Feature Comparison
Kayako excels in unified customer service with seamless integration between live chat, email tickets, social media, and phone support, providing agents with complete customer context across all channels.
LiveChat specializes in chat optimization with advanced visitor tracking, detailed chat analytics, extensive widget customization, and sophisticated automation rules for chat routing and responses.
Kayako's strength lies in case management and multi-channel workflows, while LiveChat focuses on maximizing chat conversion rates and customer engagement through real-time interactions.
Pricing Comparison
Kayako's $15-$35 per agent pricing makes it one of the most affordable options for comprehensive multi-channel support, especially valuable for teams handling diverse communication channels.
LiveChat's $20-$149 per agent pricing reflects its specialization, with higher tiers offering advanced features like chat transcripts, detailed reporting, and enterprise integrations that justify the premium cost.
For budget-conscious teams needing multi-channel support, Kayako provides better value, while LiveChat's pricing is justified for organizations where chat performance directly impacts revenue.
Kayako
Pros
- ✓ Comprehensive multi-channel support
- ✓ Strong knowledge base functionality
- ✓ Good reporting capabilities
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited social media integrations
- ✗ Complex setup for advanced features
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Verdict
Choose Kayako if you need unified multi-channel support at affordable pricing with integrated case management. Choose LiveChat if chat excellence is your priority and you're willing to pay premium prices for advanced features.
Choose Kayako if: You need affordable multi-channel support with unified case management, handle diverse communication channels, and want comprehensive customer service features without premium pricing.
Choose LiveChat if: Chat is your primary customer touchpoint, you need advanced chat analytics and automation, and can justify premium pricing for specialized chat excellence.
For teams seeking modern customer communication tools without per-agent complexity, Converge provides integrated chat and support features at a simple $49/month flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Kayako comparisons and all LiveChat comparisons.