What's the difference between Helpshift and Converge?

Helpshift is Mobile apps needing in-app customer support. Converge focuses on messaging-first customer support with native WhatsApp, Telegram, Messenger, Instagram, Discord, and Zalo integration. Helpshift uses per-seat pricing starting at From $150/mo, while Converge offers flat $49/month pricing for up to 15 agents.

Is Helpshift or Converge cheaper?

Converge is typically cheaper for teams. Helpshift starts at From $150/mo per agent, so a 5-person team costs approximately $750/month. Converge is $49/month flat for up to 15 agents, regardless of team size.

Which has better messaging channel support: Helpshift or Converge?

Converge has native support for WhatsApp, Telegram, Messenger, Instagram, Discord, and Zalo. Helpshift has limited WhatsApp support and doesn't natively support Telegram. Converge is the only platform with native Zalo integration.

What are Helpshift's main strengths and weaknesses?

Helpshift's strengths include: Mobile-first; Strong SDK; In-app experience. Weaknesses include: Issue-based pricing caps; Mobile-focused; Complex integration.

Should I choose Helpshift or Converge?

Choose Helpshift if you need Mobile apps needing in-app customer support. Choose Converge if you primarily use messaging channels (WhatsApp, Telegram, etc.) and want predictable flat-rate pricing without per-seat costs. Converge is ideal for SMBs and messaging-first teams.

Helpshift vs Converge

Converge Team

• Updated January 26, 2026

Side-by-side comparison for 2026

Feature	Helpshift	Converge
Starting Price	From $150/mo	$49/mo flat
Pricing Model	Per-agent/seat	Up to 15 agents
WhatsApp	Limited	✓ Native
Telegram	✗	✓ Native
Zalo	✗	✓ Native (only platform)
G2 Rating	4.3/5	New

Helpshift specializes in in-app customer support for mobile applications. It provides SDKs that embed support directly into iOS and Android apps.

Converge takes a different approach, aggregating external messaging platforms like WhatsApp, Telegram, and Messenger into a unified inbox.

Feature Comparison

Helpshift excels at mobile in-app support. The SDK integrates directly into apps, providing native messaging, FAQs, and AI bots without leaving the app.

Converge supports external channels: WhatsApp, Telegram, Messenger, Instagram, Zalo, Discord, plus an embeddable widget. Different use case entirely.

Pricing Comparison

Helpshift's Starter plan costs $150/month and includes 250 issues (support tickets) per month with unlimited agent seats. Each additional issue beyond 250 costs $0.45. A team handling 500 issues monthly would pay $150 + (250 × $0.45) = $262.50/month. At 1,000 issues, that becomes $150 + (750 × $0.45) = $487.50/month.

Converge offers flat $49/month pricing with up to 15 team members and unlimited messaging—no caps on conversations or tickets. This provides cost predictability regardless of support volume, making it ideal for teams with fluctuating or growing customer inquiries.

Helpshift Pros

✓ Mobile-first
✓ Strong SDK
✓ In-app experience
✓ Good for gaming

Helpshift Cons

✗ Issue-based pricing caps
✗ Mobile-focused
✗ Complex integration
✗ No external channels

Verdict

Choose Helpshift if you need in-app support for a mobile app. Choose Converge if customers reach you through messaging platforms.

Choose Helpshift if: You have a mobile app and want native in-app support with SDK integration.

Choose Converge if: Customers reach you via WhatsApp, Telegram, or other messaging platforms and you want unlimited messaging without per-issue fees.

Want to explore more? Browse all 750+ platform comparisons, see all Helpshift comparisons, or check Helpshift alternatives.