HappyFox vs LiveChat

HappyFox and LiveChat represent two different philosophies in customer support software. HappyFox positions itself as a comprehensive help desk solution with strong ticketing capabilities, while LiveChat focuses primarily on real-time customer engagement through chat.

With HappyFox earning a 4.4/5 G2 rating and LiveChat achieving 4.5/5, both platforms have proven track records, but serve different organizational needs and team structures.

HappyFox excels in traditional help desk functionality with advanced ticket routing, SLA management, and comprehensive reporting dashboards. Its knowledge base system integrates seamlessly with ticket workflows, making it ideal for teams handling complex support cases.

LiveChat dominates in real-time customer engagement with sophisticated chat routing, visitor tracking, and proactive chat triggers. Its strength lies in converting website visitors into customers through immediate support availability.

The fundamental difference: HappyFox manages support cases end-to-end, while LiveChat specializes in the initial customer contact moment.

HappyFox pricing ranges from $29 to $69 per agent monthly, positioning it in the mid-market segment. This includes ticketing, knowledge base, and basic reporting in lower tiers, with advanced automation and analytics in higher plans.

LiveChat's $20-$149 per agent monthly range reflects its scalability from small teams to enterprise deployments. The wide pricing spread accommodates different chat volume needs and integration requirements.

For teams under 10 agents, HappyFox often provides better value for comprehensive support management, while LiveChat becomes cost-effective for chat-focused teams at scale.

Choose HappyFox if you need robust ticketing workflows, knowledge base management, and can justify $29-$69 per agent monthly for comprehensive help desk features. Choose LiveChat if real-time chat is your priority and you're comfortable with $20-$149 per agent monthly for chat-focused customer engagement.

Choose HappyFox if: You need comprehensive ticketing workflows, knowledge base management, and your team handles complex support cases requiring detailed tracking and SLA management.

Choose LiveChat if: Real-time customer engagement is your primary goal, you focus on sales conversion through chat, and need advanced visitor tracking capabilities.

Consider Converge at $49/month flat rate if you want unified customer communication without per-agent pricing complexity, especially for growing teams where traditional per-seat costs become prohibitive.