Gladly vs Userlike
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Userlike |
|---|---|---|
| Starting Price | From $180/seat/mo | From $90/mo |
| Best For | Enterprise brands wanting people-centered customer service | European companies requiring GDPR compliance |
| Standout Feature | Unified customer timeline showing all interactions across channels | Built-in video calling functionality |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.3 |
Gladly and Userlike represent two different philosophies in customer support software. Gladly positions itself as a premium, conversation-centric platform, while Userlike focuses on accessible live chat with European market appeal.
The choice between these platforms often comes down to budget constraints and whether you need Gladly's advanced conversation management or Userlike's straightforward chat functionality.
Feature Comparison
Gladly excels at conversation continuity, allowing agents to see complete customer histories across all channels in a single thread. This creates seamless experiences but requires significant training and process changes.
Userlike focuses on live chat excellence with features like chat routing, visitor monitoring, and customizable chat widgets. It's particularly strong for European businesses needing GDPR compliance.
Gladly's strength lies in complex, multi-touch customer journeys, while Userlike shines for straightforward chat-based support with quick implementation.
Pricing Comparison
The pricing difference is substantial: Gladly costs $180-$210 per user monthly, while Userlike ranges from €90-€360 monthly for the entire team. For a 5-agent team, Gladly costs $900-$1,050 monthly versus Userlike's €90-€360 total.
Gladly's per-user pricing makes it expensive for larger teams, while Userlike's flat-rate pricing becomes more attractive as team size grows. Factor in implementation costs - Gladly typically requires extensive onboarding.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Userlike
Pros
- ✓ Strong European presence
- ✓ GDPR compliant
- ✓ Good WhatsApp integration
Cons
- ✗ Expensive operator-based pricing
- ✗ Limited customization
- ✗ Fewer integrations than competitors
Verdict
Choose Gladly if you have the budget for premium features and need advanced conversation management across multiple channels. Choose Userlike if you want reliable live chat at a more accessible price point with strong European data compliance.
Choose Gladly if: You handle complex customer journeys, have budget for premium features, and can invest in proper implementation and training.
Choose Userlike if: You need reliable live chat functionality, operate in Europe, or want predictable pricing that doesn't scale with team size.
Consider Converge at $49/month flat rate if you want modern customer support features without the complexity or high costs of either platform.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Userlike comparisons.