Gladly vs Sendbird
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Sendbird |
|---|---|---|
| Starting Price | From $180/seat/mo | From $399/mo |
| Best For | Enterprise brands wanting people-centered customer service | Developers building custom in-app messaging experiences |
| Standout Feature | Unified customer timeline showing all interactions across channels | Comprehensive SDK with voice, video, and messaging |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.3 |
Gladly ($180-$210/user) and Sendbird (Free-$999/mo) are customer support platforms with different pricing models and specializations.
Feature Comparison
Gladly excels in person-centric conversations and enterprise-grade support features. Sendbird specializes in chat APIs, messaging infrastructure, and real-time communication.
Pricing Comparison
Gladly ranges from $180-$210/user for premium enterprise features. Sendbird offers Free-$999/mo with messaging and chat API functionality.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Sendbird
Pros
- ✓ Comprehensive SDK suite
- ✓ Excellent developer documentation
- ✓ Scalable infrastructure
Cons
- ✗ Expensive for small businesses
- ✗ Complex pricing structure
- ✗ Limited social media integrations
Verdict
Sendbird offers better value for chat and messaging-focused businesses, while Gladly provides premium person-centric support for enterprise customers.
Choose Gladly for enterprise person-centric support or Sendbird for messaging infrastructure. Consider Converge at $49/mo flat rate for unified customer communication.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Sendbird comparisons.