Gladly vs Reamaze
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Reamaze |
|---|---|---|
| Starting Price | From $180/seat/mo | From $49/seat/mo |
| Best For | Enterprise brands wanting people-centered customer service | Businesses needing traditional support channels with social media integration |
| Standout Feature | Unified customer timeline showing all interactions across channels | Comprehensive e-commerce integrations |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.3 |
Gladly and Reamaze target different segments of the customer support market. Gladly focuses on enterprise-level conversation management, while Reamaze positions itself as an affordable all-in-one solution for small to medium businesses.
With Gladly at $180-$210 per user versus Reamaze's $15-$35 per user, the pricing gap reflects their different target markets and feature complexity.
Feature Comparison
Gladly's strength lies in its person-centric approach, maintaining conversation context across all channels. Customers never repeat themselves because agents see the complete interaction history, regardless of whether they contacted via email, chat, or phone.
Reamaze offers impressive breadth for its price point, including live chat, help desk, FAQ builder, and even basic CRM functionality. Its Instagram and Facebook integrations are particularly strong, making it popular with e-commerce businesses managing social media support.
While Gladly excels in complex enterprise scenarios, Reamaze provides solid automation, canned responses, and reporting that covers most SMB needs without overwhelming smaller teams.
Pricing Comparison
The pricing difference is substantial: Gladly's $180-$210 per user monthly versus Reamaze's $15-$35 per user. For a 5-person support team, Gladly costs $900-$1,050 monthly while Reamaze runs $75-$175.
Reamaze's pricing includes most features across all tiers, while Gladly's premium pricing reflects advanced enterprise capabilities and dedicated support.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Verdict
Choose Gladly if you need enterprise-grade conversation continuity and have the budget for premium features. Choose Reamaze if you want comprehensive support tools at SMB-friendly pricing.
Choose Gladly if: You're handling complex customer journeys across multiple channels and need enterprise-level conversation management capabilities.
Choose Reamaze if: You're a growing business needing comprehensive support tools with social media integration at reasonable per-user costs.
Alternative: Converge offers modern support features at $49/month flat rate, eliminating per-user pricing concerns as your team grows.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Reamaze comparisons.