Gladly vs Missive
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Missive |
|---|---|---|
| Starting Price | From $180/seat/mo | From $24/seat/mo |
| Best For | Enterprise brands wanting people-centered customer service | Teams needing collaborative email management with basic chat features |
| Standout Feature | Unified customer timeline showing all interactions across channels | Seamless team collaboration on email conversations |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.7 |
Gladly and Missive represent different philosophies in team communication and support. Gladly focuses on enterprise customer service with person-centric conversations, while Missive combines email, chat, and SMS into a unified team inbox for collaborative communication.
Both platforms earn high G2 ratings (4.7/5), but serve different needs: Gladly at $180-$210 per user for enterprise support versus Missive's $14-$24 per user for team collaboration.
Feature Comparison
Gladly's strength is conversation continuity - customers never repeat themselves because agents see complete interaction histories across all channels. This person-centric approach eliminates ticket shuffling and creates seamless customer experiences.
Missive excels as a collaborative communication hub, combining email, live chat, SMS, and social media into one interface. Teams can assign conversations, add internal comments, and collaborate on responses without switching between tools.
While Gladly offers advanced routing and AI for customer service teams, Missive provides real-time collaboration features like shared drafts, @mentions, and conversation assignments that work across all communication channels.
Pricing Comparison
The pricing difference is significant: Gladly's $180-$210 per user monthly versus Missive's $14-$24 per user. For a 10-person team, Gladly costs $1,800-$2,100 monthly while Missive runs $140-$240.
Missive's pricing includes all features across both tiers, while Gladly's premium pricing reflects specialized customer service capabilities and enterprise-level support.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Missive
Pros
- ✓ Excellent team collaboration
- ✓ Clean, intuitive interface
- ✓ Good email management
Cons
- ✗ Limited messaging platform support
- ✗ Per-user pricing adds up
- ✗ No WhatsApp or Telegram integration
Verdict
Choose Gladly if you need enterprise-grade customer service with advanced conversation management. Choose Missive if you want team collaboration across multiple communication channels in one interface.
Choose Gladly if: You're running enterprise customer service operations and need sophisticated conversation management with advanced routing and AI capabilities.
Choose Missive if: You want team collaboration across multiple communication channels with real-time editing and shared inbox functionality.
Alternative: Converge provides modern customer support features at $49/month flat rate, offering predictable costs without per-user pricing complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Missive comparisons.