Gladly vs LiveChat
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | LiveChat |
|---|---|---|
| Starting Price | From $180/seat/mo | From $49/seat/mo |
| Best For | Enterprise brands wanting people-centered customer service | E-commerce teams needing visitor tracking with WhatsApp support |
| Standout Feature | Unified customer timeline showing all interactions across channels | Detailed visitor tracking with real-time website analytics |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.5/5 |
Gladly ($180-$210/user, G2 4.7) is an enterprise customer service platform focused on personalized conversations, while LiveChat ($20-$149/agent, G2 4.5) provides accessible live chat solutions for businesses of all sizes.
Feature Comparison
Gladly emphasizes conversation continuity across channels and deep customer context. LiveChat focuses on chat optimization, visitor behavior tracking, and real-time engagement tools.
Pricing Comparison
Gladly's premium pricing ($180-$210/user) reflects its enterprise positioning and comprehensive features. LiveChat's more accessible pricing ($20-$149/agent) makes it viable for smaller teams and budgets.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Verdict
Gladly offers superior customer journey tracking and personalized service for enterprise clients, while LiveChat provides more affordable and accessible chat solutions for small to medium businesses.
Choose Gladly for enterprise-level personalized customer service or LiveChat for cost-effective live chat functionality. For streamlined customer communication, Converge provides unified messaging at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all LiveChat comparisons.