Front vs Helpshift
Converge Team
Side-by-side comparison for 2026
| Feature | Front | Helpshift |
|---|---|---|
| Starting Price | From $79/seat/mo | From $150/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | Mobile apps needing in-app customer support |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Native in-app messaging SDK for mobile apps |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.3/5 |
Front ($25-$105/seat) and Helpshift (Custom pricing, mobile-focused) are customer support platforms with different specializations and pricing approaches.
Feature Comparison
Front excels in shared inbox management, team collaboration, and email workflow automation. Helpshift specializes in mobile app integration, in-app messaging, and automated issue resolution for mobile-first businesses.
Pricing Comparison
Front provides clear $25-$105/seat pricing suitable for growing teams. Helpshift uses custom pricing based on mobile app usage and support volume requirements.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
Verdict
Front offers transparent pricing and excellent email collaboration, while Helpshift provides superior mobile app support and in-app messaging capabilities.
Choose Front for email-centric team support or Helpshift for mobile app customer service. Consider Converge at $49/mo flat rate for unified communication across all channels with predictable costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all Helpshift comparisons.