Drift vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Drift | Whelp |
|---|---|---|
| Starting Price | From $2500/mo | From $79/seat/mo |
| Best For | Large enterprises with complex B2B sales processes | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Advanced conversational AI and revenue acceleration | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | N/A |
Drift and Whelp approach customer communication from different angles. Drift focuses on conversational marketing and sales acceleration through intelligent chatbots and lead qualification, while Whelp emphasizes comprehensive customer support across multiple channels.
The fundamental difference lies in their primary objectives: Drift prioritizes revenue generation through conversations, while Whelp focuses on customer service excellence.
Feature Comparison
Drift excels in conversational marketing with advanced chatbot workflows, lead scoring, and sales team integration. It provides sophisticated visitor identification and automated qualification processes designed to drive revenue.
Whelp focuses on customer service with unified inbox management, comprehensive ticket handling, and team collaboration tools. It emphasizes support efficiency and customer satisfaction over lead generation.
Drift's strength lies in marketing automation and sales enablement, while Whelp excels in post-sale customer support and service delivery across multiple communication channels.
Pricing Comparison
Drift uses tiered pricing starting around $50/month but costs can escalate quickly with advanced marketing features and higher conversation volumes. Enterprise features require significant investment.
Whelp typically offers more predictable support-focused pricing with transparent feature tiers, making it easier to budget for customer service operations without marketing automation complexity.
Drift
Pros
- ✓ Powerful conversational AI
- ✓ Strong B2B focus
- ✓ Advanced lead qualification
Cons
- ✗ Extremely expensive pricing
- ✗ Complex setup and learning curve
- ✗ Overkill for small businesses
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose Drift if conversational marketing, lead generation, and sales acceleration are your priorities. Choose Whelp if comprehensive customer support and service excellence are your main objectives.
Choose Drift if: Your primary goal is lead generation, conversational marketing, and sales acceleration through intelligent chat automation and visitor qualification.
Choose Whelp if: You prioritize customer support excellence, need comprehensive service tools, and want unified communication management without marketing automation complexity.
For teams seeking effective customer communication without the marketing focus, Converge at $49/month flat rate offers essential support features with straightforward pricing and no lead generation complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Drift comparisons and all Whelp comparisons.