Dixa vs Gladly
Converge Team
Side-by-side comparison for 2026
| Feature | Dixa | Gladly |
|---|---|---|
| Starting Price | From $109/seat/mo | From $180/seat/mo |
| Best For | Contact centers needing voice and digital channels | Enterprise brands wanting people-centered customer service |
| Standout Feature | Unified agent experience across voice and digital | Unified customer timeline showing all interactions across channels |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.2/5 | 4.7/5 |
Dixa ($39-$139/agent) and Gladly ($180-$210/user) are customer support platforms with different pricing models and feature approaches.
Feature Comparison
Dixa excels in omnichannel support with voice, chat, and email integration. Gladly specializes in person-centric conversations and enterprise-grade support features.
Pricing Comparison
Dixa ranges from $39-$139/agent for omnichannel support features. Gladly offers $180-$210/user for premium enterprise functionality at significantly higher costs.
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Verdict
Dixa offers better value for omnichannel support at lower costs, while Gladly provides premium person-centric support for enterprise customers.
Choose Dixa for cost-effective omnichannel support or Gladly for enterprise person-centric features. Consider Converge at $49/mo flat rate for unified customer communication.
Looking for more options? Browse all 750+ platform comparisons, or see all Dixa comparisons and all Gladly comparisons.