Deskpro vs Helpshift
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | Helpshift |
|---|---|---|
| Starting Price | From $39/seat/mo | From $150/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Mobile apps needing in-app customer support |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Native in-app messaging SDK for mobile apps |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.3/5 |
Deskpro and Helpshift target different segments of the customer support market. Deskpro provides traditional helpdesk functionality with extensive customization for diverse industries, while Helpshift specializes in mobile-first customer support designed specifically for app developers and digital businesses.
The fundamental difference lies in their target audience: Deskpro serves general business needs while Helpshift focuses on mobile app and gaming companies.
Feature Comparison
Deskpro offers comprehensive helpdesk capabilities including ticket management, knowledge base, live chat, and extensive reporting. Its flexibility allows customization for various business types and support workflows.
Helpshift specializes in mobile-first support with in-app messaging, push notifications, and SDK integration for iOS and Android apps. Features include automated issue resolution, smart FAQs, and mobile-optimized agent interfaces.
Core differentiation: Deskpro provides broad helpdesk functionality, while Helpshift delivers deep mobile app support specialization with features like crash reporting integration and user session replay.
Pricing Comparison
Deskpro pricing starts around $39/month per agent with standard features, scaling to enterprise tiers for advanced functionality. Costs can increase significantly with add-ons and custom integrations.
Helpshift uses volume-based pricing starting at approximately $150/month for up to 1,000 monthly active users, with costs scaling based on user volume rather than agent count. Enterprise features require custom pricing.
Pricing model impact: Helpshift's user-based pricing can be more economical for small teams supporting large user bases, while Deskpro's per-agent model suits traditional support team structures.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
Verdict
Choose Deskpro if you need versatile helpdesk functionality across multiple industries and channels. Choose Helpshift if you're a mobile app developer or digital business requiring specialized in-app support features.
Choose Deskpro if: You need flexible helpdesk functionality for general business use, traditional ticket workflows, and multi-industry applicability.
Choose Helpshift if: You're developing mobile apps or games and need specialized in-app support, user analytics integration, and mobile-optimized customer experiences.
For businesses seeking straightforward support functionality without industry-specific complexity, Converge at $49/month flat rate provides essential features at transparent pricing.
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