Deskpro vs HappyFox
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | HappyFox |
|---|---|---|
| Starting Price | From $39/seat/mo | From $49/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | IT teams and businesses requiring asset management with traditional support |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Integrated asset management for IT support |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.4 |
Deskpro and HappyFox represent two different philosophies in customer support software. Deskpro positions itself as an enterprise-grade helpdesk with comprehensive ticketing capabilities, while HappyFox emphasizes user-friendly design and streamlined workflows.
Both platforms have earned solid reputations—Deskpro with a G2 rating of 4.3/5 and HappyFox slightly ahead at 4.4/5—but their approaches to solving customer service challenges differ significantly.
Feature Comparison
Deskpro excels in customization depth, offering extensive field customization, advanced reporting, and flexible workflow automation. Its strength lies in adapting to complex organizational structures and unique business processes.
HappyFox focuses on ease of use with smart automation rules, intuitive ticket management, and seamless multi-channel integration. It particularly shines in social media monitoring and proactive customer engagement features.
Both platforms handle email, chat, and phone support well, but HappyFox has a slight edge in social media integration while Deskpro offers more granular permission controls.
Pricing Comparison
Deskpro's pricing ranges from $39 to $99 per agent per month, positioning it in the premium segment. The higher tiers include advanced features like custom apps and extensive API access.
HappyFox offers more accessible pricing at $29 to $69 per agent monthly, making it attractive for growing teams. Their mid-tier plans include most essential features without requiring the top-tier subscription.
For a 10-agent team, you're looking at $390-$990/month with Deskpro versus $290-$690/month with HappyFox—a significant difference that compounds over time.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
HappyFox
Pros
- ✓ User-friendly interface
- ✓ Good automation capabilities
- ✓ Strong knowledge base features
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited modern messaging integrations
- ✗ No WhatsApp or Telegram support
Verdict
Choose Deskpro if you need robust customization options and don't mind the higher price point for enterprise features. Choose HappyFox if you want intuitive workflows with competitive pricing and strong automation capabilities.
Choose Deskpro if: You need extensive customization, have complex workflows, and budget allows for premium pricing.
Choose HappyFox if: You prioritize user experience, want strong automation at a lower price point, and need excellent social media integration.
Consider Converge as an alternative at $49/month flat rate—no per-agent fees, making it cost-effective for larger teams while offering modern customer communication features.
Looking for more options? Browse all 750+ platform comparisons, or see all Deskpro comparisons and all HappyFox comparisons.